Friday, July 11, 2014


Part Four of the Foundation Thinking Series

The word Transparency has received much attention over the last few years, yet I believe it is misunderstood among those who use it most.  Transparency implies openness, communication, and accountability. Transparency is operating in such a way that it is easy for everyone to see what actions are performed and how decisions are made.  We can see the results of actual Transparency in our Behaviors, Performance, and Values.

And since companies can't actually be accountable, communicate, be open, or exhibit other human behaviors we are really talking about the people in the company.  The people in the organization must have the right behaviors, performance, values, and integrity.  Problems around those issues will not be repaired if they stay in the dark bureaucracy where "people" barriers stop the flow of information.  If people in your organization have integrity problems, you will not like the results of you new-found imperative.

Wednesday, July 9, 2014


Part Three of the Foundation Thinking Series

Accountability is the acknowledgment and assumption of responsibility for actions, products, decisions, and policies including the administration, governance, and implementation within the scope of the role or employment position and encompassing the obligation to report, explain and be answerable for resulting consequences. If you are accountable for the performance of the team, then when things go right it's you who will receive the benefit, but when things go wrong it's you who will receive the blame. When you are accountable you own it, not the last guy.

Monday, July 7, 2014


Part Two of the Foundation Thinking Series

According to Ruggero & Haley, Leadership is influencing people by providing purpose, direction and motivation while operating to accomplish the goals and improving the organization.  This means that Leaders are Involved and Active in the Processes.

Let's break this down one piece at a time...

Friday, July 4, 2014

Independence Day 2014

Happy Independence Day to my friends, fans, and followers at home and abroad!  May all your Journeys of Excellence find solid relationships and satisfied repeating customers.