Profitable and Customer Satisfying processes do not happen accidentally or magically appear just because someone has the specials letters on their resume (MBA, MBB, SSBB, CQE, PMP, ETC). These processes also do not "just work" because the right people are in the right place at the right time (Process Heroes). It does not matter if we are using manufacturing or business processes, we should be able to receive predictable and profitable performance no matter which well trained and qualified person is sitting in that chair at that time.
Our Process Hero Saves the Day! |
Our Process Heroes can only go for so long, and remember what Dr. Tyrell told us, "The light that burns twice as bright can only burn for half as long" (Yes! It's that important!). When we burn out our Process Heroes we have to rely on people to inspect quality into our products, and Dr. Deming had something important to say about that too.
This change begins like most others, measure the results of the things going though your system. This could be airplanes, circuit boards, decisions, grades, reports, or sales of widgets. Are you receiving the results of your process that you are Entitled to receive?
This change begins like most others, measure the results of the things going though your system. This could be airplanes, circuit boards, decisions, grades, reports, or sales of widgets. Are you receiving the results of your process that you are Entitled to receive?
love the pictures, but I don't really understand the article itself :p
ReplyDelete