Forrest W. Breyfogle III, the author of "The Integrated Enterprise Excellence System", has written about a system of strategic tools and methods to see the alignment and performance of organizations. His book lays out the different methods of metrics, management governance, goals, and strategic development. He connects these and other concepts using an Enterprise DMAIC model.
In my opinion this book was written for Leaders and Managers of organizations, people who's work is at the system level of the organization. These could be team leaders, supervisors, managers, and executives.
Mr. Breyfogle has been a proponent of the "wise use" of statistical techniques and this book does a great job of connecting those dots to transforming organizations into customer satisfying machines. I recommend this book to all my readers.
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